Event Descriptions

Welcome Reception, Awards Dinner & Celebration

The 2008 Cartus Global Network Conference promises to kick off with a bang. We have an extraordinary evening planned beginning with a Welcome Reception, followed by dinner and the annual Awards Reception. We look forward to honoring the numerous contributions and outstanding achievements of our valued service providers by recognizing those who over the past year have acheived the highest service quality. Traci Morris, senior vice president of Supply Chain Management, joined by Kevin Kelleher, president and CEO, will serve as the evening’s hosts as we pay tribute to this year’s award winners. They will announce the silver, gold and platinum award winners, and unveil the recipients of the coveted Service Provider of the Year award – the Cartus Cup – and the Masters Cup, which distinguishes the continued exceptional performance of previous Cartus Cup winners.

Don’t miss out on this very special awards celebration! The musical entertainment will rival our award winners and cap off what is certain to be a night to remember.

General Session

At the General Session, Kevin Kelleher, president and CEO of Cartus, will provide the latest information about the company’s vision and strategic plans for the future. He will share his insight into the global assignment management industry and explain how Cartus remains the market leader when it comes to addressing emerging challenges and exciting opportunities. Traci Morris will also be on hand to present the latest metrics for Cartus and its networks, and review the key focus areas and initiatives for the coming year.

Rotating Workshops

The Rotating Workshops include two topics and two rotations. Participants will attend one session before the break and the opposite session after the break.

Global Growth and Expanding Capabilities
John Arcario, CRP, CPA
Executive Vice President, Global Sales & Marketing
 

With its vision and strategic insight, Cartus remains at the forefront of the industry as it relates to global markets and initiatives. Expanding and diversifying our products and customers continues as a top priority in the coming year.

This workshop will spotlight client activity in various regions and illustrate how we are utilizing partnerships with our Global Network providers to meet these changing needs. We will also discuss Cartus‘ robust global technology platforms and how they serve as a critical link to our clients and suppliers.
 

Optimizing the Customer Service Experience – The Critical Differentiator
Gerald Pearce
Executive Vice President, Client Services

Successful companies build strong client relationships by delivering an exceptional customer experience each and every time. Sharing the commitment to provide the best customer experience is critical to our continued success and is what distinguishes the Cartus Global Network from the rest of the industry.

This interactive session will examine our dynamic relationship with and dedication to our clients and customers. Cartus leads the way by developing and consistently delivering an experience that not only meets customers’ needs and preferences, but also aligns with our commitment to continuous improvement and Six Sigma measurement and results. In addition, we will examine critical components and offer practical applications to expand your capabilities and further develop the important role your organization plays in optimizing the overall customer service experience. You will hear from a panel of suppliers who have applied defect management and customer service programs to their business and achieved results.

 

Learning Circuit Roundtables

Not new to the agenda, but boasting a new name, the Learning Circuit Roundtables (formerly Cracker Barrel Education Sessions) are back by popular demand! Designed by the Supply Chain management team, these interactive sessions promise to be fast-paced, full of energy and most of all – fun. Moderated by Cartus personnel, network members and industry leaders, the Learning Circuit Roundtables offer an additional opportunity to participate in lively dialogue with an array of industry representatives. The roundtable format has been developed to encourage open discussion and debate. Participants can attend up to four different sessions covering a wide range of topics that affect our global network, markets and the relocation industry as a whole.

Closing Conference Comments

At the conclusion of the Learning Circuit Roundtables, Traci Morris will provide some closing comments, including a recap of the day’s activities, share a special conference “highlight” video, and also reveal information regarding the 2009 Global Network Conference.