| |
Mandarin Oriental – Washington, D.C.
Sunday, October 26
| 6:30 p.m. – 8:30 p.m. |
|
Diamond & Platinum Sponsor Reception (by invitation only) |
Monday, October 27
| 6:00 a.m. – 6:30 a.m. |
|
Golf Tournament Check-in, Breakfast & Departure |
| 8:30 a.m. – 3:30 p.m. |
|
Golf Tournament – The Golf Club at Lansdowne |
| 9:30 a.m. – 3:30 p.m. |
|
Mount Vernon and Old Alexandria Tour |
| 10:00 a.m. – 6:30 p.m. |
|
Conference Registration & Information |
| 6:00 p.m. – 6:30 p.m. |
|
Welcome Reception |
| 6:30 p.m. – 9:00 p.m. |
|
Conference Opening & Awards Dinner |
| 9:00 p.m. – 11:00 p.m. |
|
Post-Awards Celebration & Entertainment |
Tuesday, October 28
| 7:00 a.m. – 4:00 p.m. |
|
Conference Registration & Information |
| 7:30 a.m. – 8:30 a.m. |
|
Breakfast Buffet |
| 8:30 a.m. – 10:00 a.m. |
|
General Session |
| 10:00 a.m. – 10:15 a.m. |
|
Break |
| 10:15 a.m. – 11:15 a.m. |
|
Rotating Workshops |
| |
• |
Global Growth and Expanding Capabilities |
| |
• |
Optimizing the Customer Service Experience |
| 11:15 a.m. – 11:30 a.m. |
|
Break |
| 11:30 a.m. – 12:30 p.m. |
|
Rotating Workshops |
| |
• |
Global Growth and Expanding Capabilities |
| |
• |
Optimizing the Customer Service Experience |
| 12:30 p.m. – 1:30 p.m. |
|
Luncheon |
| 1:30 p.m. – 2:00 p.m. |
|
Break |
| 2:00 p.m. – 4:30 p.m. |
|
Learning Circuit Roundtables |
| 4:30 p.m. – 4:45 p.m. |
|
Closing Remarks & Conference Highlights |
| 7:30 p.m. – 10:30 p.m. |
|
Monuments by Moonlight Experience & Closing Reception |
|
|
