2009 Conference Agenda
Swissôtel Chicago

Monday — October 5, 2009
2:00 p.m - 6:30 p.m. Conference Registration & Information
5:00 p.m. - 6:30 p.m. Diamond & Platinum Sponsor Reception
(By invitation only)
6:30 p.m. - 9:00 p.m. Welcome Dinner & Awards Presentation

Tuesday — October 6, 2009
6:00 a.m - 7:00 a.m. Conference RUN
(Activity is optional)
7:00 a.m. - 4:00 p.m. Conference Registration and Information
7:30 a.m. - 8:30 a.m. Breakfast Buffet
8:30 a.m. - 10:00 a.m. General Session
10:15 a.m. 11:15 a.m. Rotating Workshops:
   Working Effectively Across Cultures
   Customer Service to Customer Experience
11:30 a.m. - 12:30 p.m. Rotating Workshops:
   Working Effectively Across Cultures
   Customer Service to Customer Experience
12:30 p.m. - 1:30 p.m. Luncheon
2:30 p.m. - 3:30 p.m. Executive Forum
(By invitation only)
2:00 p.m. - 5:00 p.m. Learning Circuit Roundtable Sessions
6:30 p.m. - 8:30 p.m Closing Networking Celebration - House of Blues
(Event is included with conference registration. Transportation will be provided.)

Wednesday — October 7, 2009
6:00 a.m. - 7:00 a.m. Conference RUN
(Activity is optional)
9:00 a.m. - 11:00 a.m. Destination Services Network Breakout Session